Warranty policy

Warranty Policy

Thank you for shopping with us.

We stand behind the craftsmanship of our products and offer a warranty on select items and parts as outlined below.

1. Warranty Coverage

We offer a limited warranty on specific leather goods and components as indicated on their product pages. This warranty covers:
- Defects in materials (e.g., faulty stitching, defective zippers, hardware failures)
- Defects in craftsmanship under normal use

This warranty does not cover:
- Normal wear and tear, including natural aging and patina of leather
- Damage caused by misuse, neglect, or improper care (e.g., exposure to water, stains)
- Changes in color, texture, or stretching of leather with use
- Unauthorized repairs or modifications

2. Warranty Period

Unless otherwise stated, our warranty is valid for lifetime.

3. How to Request Warranty Service

To request a warranty claim:
Email us at warranty@avantcut.shop with:

  • Order number

  • Clear description of the issue

  • Photos or videos showing the defect

We will review your claim and guide you through the next steps.

4. Remedies

If your claim is approved, we will:

  • Repair the defective part

  • Replace the item or component with an equivalent item

  • Issue store credit or a refund if repair/replacement is not feasible

5. Return Shipping

Customers are responsible for carefully packaging and shipping the item back for inspection unless otherwise required by local law. We will cover return shipping if the claim is approved.

6. Exclusions and Limitations

This warranty applies only to the original purchaser and is non-transferable. It does not cover consequential or incidental damages.

7. Caring for Your Leather Goods

Proper care extends the life of your leather goods. Please follow the care instructions provided with your purchase or on our website. We recommend:

  • Using a leather conditioner periodically

  • Avoiding prolonged exposure to water, direct sunlight, and heat

  • Storing in a cool, dry place

8. Contact Us

warranty@avantcut.shop
We are here to help and ensure you enjoy your leather goods for a lifetime.

Submit a warranty claim